Technical Customer Support Engineer
The number of Wizart clients is constantly growing, that’s why we are looking for a technical specialist with excellent communication skills to join our team and build a culture based on trust, taking ownership, and transparency.
You will be serving on the front lines of communication with our clients when it comes to:
Product integration (pre-integration assessment; preparing technical tasks);
troubleshooting and technical support issues.
Good command of written & spoken English (B1+);
Excellent problem-solving and communication skills;
Customer service skills (‘Customer first’ approach);
Wide-ranging tech knowledge and experience:
Working knowledge of databases (e.g. MySQL);
Experience with at least one popular CMS (WordPress, Shopify, Magento, Joomla, etc.);
Experience in diagnosing and troubleshooting technical issues in IT.
You are able to prioritize and manage several open issues at one time;
You can provide step-by-step technical help, both written and verbal;
You know how to write tech specs, prepare accurate and timely reports;
You are able to document technical knowledge in the form of notes and manuals.