Technical Customer Support Engineer

Grodno

Full-Time

Business Development

The number of Wizart clients is constantly growing, that’s why we are looking for a technical specialist with excellent communication skills to join our team and build a culture based on trust, taking ownership, and transparency.

You will be serving on the front lines of communication with our clients when it comes to:

Product integration (pre-integration assessment; preparing technical tasks);

troubleshooting and technical support issues.

Must-haves:

Good command of written & spoken English (B1+);

Excellent problem-solving and communication skills;

Customer service skills (‘Customer first’ approach);

Wide-ranging tech knowledge and experience:

Basic knowledge of Web development (HTML / CSS, JavaScript) and its practical application;

Working knowledge of databases (e.g. MySQL);

Experience with at least one popular CMS (WordPress, Shopify, Magento, Joomla, etc.);

Experience in diagnosing and troubleshooting technical issues in IT.

Nice-to-haves:

You are able to prioritize and manage several open issues at one time;

You can provide step-by-step technical help, both written and verbal;

You know how to write tech specs, prepare accurate and timely reports;

You are able to document technical knowledge in the form of notes and manuals.

We are looking for somebody with ambition and drive who would like to grow and learn. Don't hesitate and apply right away via the link in bio or contact us at hr@wizart.ai with your CV.

Respond

Please, do not hesitate to contact us

Get started now

Main page
Wizart solutions
Business
Team & Contacts
Questionary
© Wizart 2020
Popovicha str., 2B
230024 Grodno, Belarus
  • Linkedin
  • Facebook
  • Group 269
  • Youtube
  • Group 271